Privacy Policy
1. Introduction
This Privacy Policy explains how Zero9 Capital ('we', 'our', or 'us') collects, uses, and protects your personal information when you access and use our forex trading platform and services.
2. Information We Collect
We collect both personal and non-personal information to provide you with the best trading experience. This includes:
- Full name, email address, phone number, and other contact details
- Banking and payment information for deposits and withdrawals
- Trading account activity and transaction history
- Technical data such as IP address, browser type, device information, and access times
3. How We Use Your Information
The information we collect is used to:
- Verify your identity and comply with regulatory requirements
- Set up and manage your trading account
- Facilitate financial transactions securely
- Provide customer support and respond to your inquiries
- Send important updates, promotions, and newsletters (you can opt-out anytime)
- Detect and prevent fraud, abuse, and illegal activity
4. Legal Basis for Processing
We process your data based on:
- Your consent
- Our contractual obligations to you
- Compliance with legal obligations under financial regulations
- Our legitimate interests in improving our services and ensuring security
5. Data Security
We employ robust security measures including encryption, firewalls, and secure server infrastructure to protect your personal data. Despite this, no method of transmission over the internet is entirely secure.
6. Sharing Your Information
We do not sell or lease your personal information. However, we may share your data with:
- Regulatory bodies and financial authorities as required by law (e.g., AML/KYC regulations)
- Third-party service providers who assist with payment processing, identity verification, or hosting (under strict data protection agreements)
- Legal or law enforcement agencies when required by court order or subpoena
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to understand how users interact with our platform and to provide a personalized experience. You can manage cookie preferences through your browser settings.
8. International Data Transfers
Your data may be transferred and stored outside your country of residence. We ensure that appropriate safeguards are in place to protect your information during such transfers.
9. Your Rights
You have the right to access, correct, or delete your personal data, as well as to object to or restrict certain data processing activities. To exercise any of these rights, contact our Data Protection Officer at support@zero9cap.com.
10. Retention of Data
We retain your data for as long as your account is active and as required to fulfill legal, accounting, or reporting obligations.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updates will be posted on this page with an updated effective date.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at support@zero9cap.com.